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Frequently asked questions

I didn't get an order confirmation?

It is likely that the confirmation ended up in your 'spam box' or that you supplied us with an incorrect e-mail address.

I didn't get a track and trace number?

As soon as your order is processed and offered at our courier you will get an e-mail with your invoice and track and trace number. This e-mail could end up in your 'spam box'

I'm not able to add a product to the shopping cart?

If you have not accepted the cookies it's possible that some actions on the website are not possible. Please accept cookies or use a different browser.

I'm not able to pay?

If you have not accepted the cookies it's possible that some actions on the website are not possible. Please accept cookies or use a different browser.

I get an error while paying?

Banks and other payment services are not reachable 100% of the time. Please try again.

Can I return or exchange my order?

All products can be returned. Please visit this page for more details about exchanging and returning.

What's the contact information for Megawatchoutlet.com?

Megawatchoutlet.com
Philippusweg 4
3125 AS Schiedam
The Netherlands

Telephone +3110-7411200
E-mail aftersales@megawatchoutlet.com

Chamber of Commerce number 59671149
VAT number NL853597789B01

How can I pay?

Visit here for more information about payments at Megawatchoutlet.com

Are all watches genuine brand watches?

Megawatchoutlet.com only sells 100% original new brand watches.

What are the warranty terms?

Visit here for more information regarding the warranty terms.

Do I get a manual with my watch?

Megawatchoutlet.com supplies all our watches with official warranty documents and manual if possible. Not all watch brands supply a manual.

Is tax included for the watches?

The supplied prices at Megawatchoutlet.com include 21% VAT.

Can I get my watch repaired by Megawatchoutlet.com?

You can get your watch repaired at Megawatchoutlet.com. You can find more information here.

To prevent unneccessary shipping of your watch please contact Megawatchoutlet.com first to describe the problem with your watch.

Always add the repair form to your package.

How is my order being shipped?

Please visit here for more information about shipping.